JobHouse Ads Published on: 05/03/2015 | Closing date: 31/08/2015

Hospital Manager Cum Administration

Kepong, W.P. Kuala Lumpur


  • Direct and develop the veterinary, technical and front desk staff towards the goal of quality patient care and excellent client service
  • Assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations
  • Ensure the entire hospital, from surgery to waste management  runs smoothly
  • Maintains accurate and complete records and keeps the information confidential
  • Manage and drive consistent revenue growth and profitability improvements in the hospital
  • Ensure hospital maintains 24/7 operating hours/days as a minimum
  • Use innovative methods to promote hospital and practice growth
  • Develop an efficient, productive hospital team that provides the highest quality care and service to the most Pets and clients
  • Provide professional, efficient and exceptional client service (lead by example) and ensure all staff members do the same
  • Educate clients about Optimum Wellness Plans, preventive care, Pet health needs, hospital services and other related information
  • Model an “ownership” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success, invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
  • Develops and implements hospital policy


  • Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate
  • Oversees all client service activities and implements strategies to improve the client/patient experience
  • Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization
  • Resolve client complaints, maintain and report on these issues to the Directors
  • Responsible for the efficient day-to-day running of the front office including enforcement of policies, procedures and protocols
  • Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the Directors
  • Assist in the development and delivery of employee evaluations for the front desk with Directors.
  • Handle communication of financial information to clients
  • Act as a liaison between front office and other department Heads
  • Maintain client/patient medical/surgical records and make sure all necessary logs are kept up-to-date through established protocols
  • Assist front Desk team in follow-up and future management of the patient/client
  • Assist Vets in administration and case review of client medical complaints
  • Responsible for overall client/patient satisfaction within the hospital
  • Responsible for accuracy of all patient records – written and computer-based
  • Plans for optimal staffing to assure maximum productivity and service
  • Interface with clients regarding customer service problems, reconcile client issues and review client’s bill status
  • Responsible for the client call back including reactivations, follow-ups, confirmations, no-show calls, etc.


  •  Develop and maintain hospital staffs monthly duty roster
  • Develops and maintains appropriate hospital inventory system
  • Manage and maintain hospital staffs attendance and overtime record and  submit to HR Executive on timely manner
  •  Ensure inventory purchases are within budget constraints
  • Manage and maintain physical inventory counts and ensure inventory levels are accurate and reported at regular intervals.
  • Establishes and maintains vendor relationships.
  • Develops and maintains checklists and logs to track and report maintenance
  • Review of all medical forms and update as  when required
  • Oversees all information technology resources and practice management of Rxworks software to maximize efficiency level
  • Recruits new employees for the department and participates in the selection process
  • Follows all Hospital protocols and practices
  • Ensure compliance with company practice, policies and procedures
  • Perform other duties as and when required by the Management


  • Possess at least a Bachelor degree in Business Administration, Health Care Management, Hospitality Management or equivalent
  • At least 7 years of work experience in related field. Preferably experienced in a healthcare setting
  • Strong knowledge of business administration and organizational best practices
  • Possess mature personality, strong leadership and able to work with all levels of staff
  • Must be able to handle multiple tasks
  • Possess excellent interpersonal skills, maturity and flexibility.
  • Good computer skill ( MS-Office, MS-Word, MS-Excel & MS-Powerpoint)
  • Pleasant personality and must be able to work in a team and be able to work independently with minimum supervision
  • Resourceful and result oriented, able to multi-task and work well under pressure, and meet deadlines
  • A dedicated person with high level of integrity 

Knowledge, Experience & Skills             

  •  Excellent administrative skills
  • Strong organizational, communication and interaction skills
  • Customer service & results oriented and has a right sense of urgency Excellent  leadership skills 

Selection Criteria

  •  Must be able to work flexible hours and days
  • Minimum 5 years working experience in supervisory/management (for  Manager position)
  • Requires good grooming, and dress habits which reflect a professional image
  • Must be able to work well under pressure and  in team environment
  • Must be computer literate
  • Experience in customer service and hospital setting


  • Benefit : EPF, SOCSO provided

Minimum salary offered from RM3.5K